At Tirzah Journey, we are committed to delivering your order efficiently and securely. Our goal is to ensure a smooth and reliable shopping experience from the moment you place your order to the time it arrives at your doorstep.
Order Processing
All orders are processed within 1 to 2 business days after receiving your order confirmation email. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a notification once your order has been shipped.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (if applicable). You can use this tracking number to monitor the status of your delivery.
Shipping Methods
We partner with reliable logistics providers to ensure your package arrives safely. The shipping method used may vary depending on your location and the size or weight of the order.
Shipping Fees
Shipping charges (if applicable) are calculated and displayed at checkout. Occasionally, we may offer free shipping promotions on specific products or order totals.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of receiving your package at [email protected]. Include your order number and clear photos of the item(s) and packaging. We will investigate the issue and provide a resolution as quickly as possible.
Order Modifications
If you need to change your shipping address or cancel an order, please email us at [email protected] within 12 hours of placing your order. After this window, we may not be able to modify or cancel the order once it enters processing.
Contact Us
For questions or concerns related to shipping, please contact us at:
Tirzah Journey
Email: [email protected]